What is your return policy and how does it work?

We offer a hassle-free 30-day return policy for all items in original condition with tags attached. To initiate a return:

1. Log into your account and go to Order History

2. Select the item(s) you wish to return

3. Print the prepaid shipping label

4. Drop off the package at any authorized shipping location

Refunds are processed within 5-7 business days after we receive your return.

What are my shipping options and delivery times?

We offer multiple shipping options to fit your needs:

Standard Shipping (5-7 business days) - Free on orders over $50

Express Shipping (2-3 business days) - $9.99

Next Day Delivery - $19.99 (Order by 2 PM local time)

International shipping available to 50+ countries with delivery times of 10-21 business days depending on destination.

Do you offer international shipping and what are the costs?

Yes, we proudly ship to over 50 countries worldwide. International shipping costs vary by destination and order weight:

Canada & Mexico: $14.99 flat rate

Europe: $19.99 flat rate

Asia & Australia: $24.99 flat rate

Please note that customs duties and import taxes may apply depending on your country's regulations. These fees are the responsibility of the customer.

How can I track my order and what if there's an issue?

Tracking your order is easy:

1. You'll receive a tracking number via email once your order ships

2. Log into your account and visit "Order History"

3. Use our order tracking page with your order number

If you experience any issues with tracking or if your package appears delayed, please contact our customer support team immediately. We'll investigate and provide updates within 24 hours.

What payment methods do you accept and are they secure?

We accept a wide variety of payment methods for your convenience:

Credit/Debit Cards: Visa, MasterCard, American Express, Discover

Digital Wallets: PayPal, Apple Pay, Google Pay, Amazon Pay

Alternative Payments: Shop Pay, Afterpay (for eligible orders)

All payments are processed through our PCI-DSS compliant payment gateway with 256-bit SSL encryption. We never store your complete payment details on our servers.

Do you offer discounts for bulk orders or special programs?

Yes, we offer several discount programs:

Volume Discounts: 10% off orders of 50+ units, 15% off 100+ units

Student Discount: 15% off with valid student ID

Military & First Responders: 20% off with verification

Loyalty Program: Earn points with every purchase that can be redeemed for discounts

For custom bulk orders or corporate gifting programs, please contact our sales team for personalized pricing.